Frequently Asked Questions (FAQs)

What services do you offer?

LIVE EVENT EMBROIDERY

We bring our production equipment to your venue. We embroider and print your items onsite while your guests enjoy your event.

BESPOKE EMBROIDERY

We accept “non-traditional” projects which is something that big online embroiderers cannot do. Some of the things we’ve done include custom backdrop for marketing activations, wedding linen that match the rest of the theme, tulle placemats for a product launch in Paris, bridal party gifts, and custom crowns for birthday parties. We create these projects based on your requirements. We would digitize your design and embroider them on the item that you want.

CUSTOM EMBROIDERY

We also cater to businesses and schools digitizing their logos and stitching them on apparel, bags, hats, and linen. We can personalize these further via monograms.

How much does it cost?

In most cases, our catalog displays what the estimated price would be — before embroidery.  Because the final cost depends on order size, complexity of the design, stitch count, we need to know your exact requirements before we can quote you the cost.

Most clients have a budget in mind. We’ve found that the estimated pricing on our catalog gives them an idea which items are more expensive and which are cheaper.

Do you offer volume discounts?

Absolutely. Generally, 12 pieces or more (of the same style and color) qualify for a volume discount.

What’s the process like?

For Event Embroidery:

  1. Send us an email that talks about your event (date, time, venue) and requirements (what do you need embroidered, quantities, what do you want embroidered on them).
  2. We will contact you to discuss next steps.

For Custom Embroidery:

  1. Check our catalog to see if we have an item that you would like decorated. Note down the item code.
  2. Send us your detailed requirements (i.e., item code, quantities, colors, sizes, your need date) along with your artwork (preferably in jpg, svg, or pdf).
  3. We will send you an estimate.
  4. If the estimate is acceptable, you send us the downpayment.
  5. We send you either the proofs or sew-out.
  6. Once you approve, we will start production.

How long does it take you to deliver items?

Delivery time depends on the order size and our workload but is typically 10-14 business days upon your approval of the proofs.

Can you personalize an item that I will provide?

If we carry a similar item in our catalog, generally, no. We typically don’t accept this arrangement because accidents happen. There is always a risk that your item might be ruined during the production process.  If we provide the blank materials, we shoulder all risks.  We can readily replace the item at no cost to you. However, we can make an exception on a case-by-case basis.

Where else can I buy your products?

We have an online Etsy Shop under “EmbroiderrificNW” where we sell embroidered and printed apparel, hats, and bags.  Make us as one of your “favorite shops” and you will get an instant notification when we have a new product and when we run special promotions.